Get in Touch With Us
If you have a question about something you have read on this site, spotted an error, or want to raise a concern about a casino not on GamStop, this page explains how to get in touch and what happens next.
How to Reach Our Team
Email is the best way to contact us. Write to [email protected] and a member of our editorial team will read your message personally. We do not rely on automated replies to close out enquiries — every email gets a genuine response from someone familiar with the site.
To help us answer quickly, tell us what your message relates to. If it concerns a specific casino, bonus term, payment method or article, name it directly so we can check the relevant page before replying.
What We Can Help With
- Factual queries — questions about how wagering requirements, withdrawal limits, KYC checks or bonus terms work on the sites we cover.
- Corrections — if an offer, licence detail or payment method listed for one of the casinos we review has changed, let us know so we can verify and update it.
- Content suggestions — topics you would like us to cover in more depth, including specific games, providers or payment routes relevant to UK readers.
- Site or listing enquiries — if you represent a casino operator or affiliate and want to discuss inclusion in our research, introduce yourself and explain your offer clearly.
- Concerns about gambling harm — if you or someone you know is struggling with gambling, please say so in your message. We will not attempt to counsel you ourselves, but we can point you towards GamCare and other independent support services.
What to Include in Your Message
A short, specific message gets a faster and more useful answer than a general one. Where relevant, include:
- The name of the casino or page your query relates to
- Whether your question is about bonuses, payments, withdrawals, games or account restrictions
- Any screenshots or dates that help us understand a discrepancy you have noticed
We cannot intervene in individual disputes between a reader and a casino operator, since we do not process payments or hold customer funds ourselves. If you have an unresolved withdrawal dispute or complaint, the casino's own support channel and, where applicable, its licensing authority are the correct first points of contact. We can, however, use reader reports to inform how we describe a casino's complaints procedure and reliability in our research.
Response Times and What Happens Next
We aim to respond within two working days. During periods of high volume — for example after we publish updates to our best non GamStop casinos guide — replies may take a little longer. Every message is read; none are filtered out automatically.
If your enquiry involves a factual correction, we will investigate before making any change and let you know the outcome. If it concerns responsible gambling, we will reply with relevant, independent contact points rather than personal advice.
A Note on What This Site Does and Does Not Do
Non Gamstop Casinos is a research and comparison site. We do not operate any casino, accept deposits, process withdrawals or provide gambling services ourselves. Our role is to explain how non GamStop casinos, their bonuses, payments and licensing typically work, so that UK readers can make informed decisions. Contacting us will not affect an existing account, deposit or withdrawal with any operator listed on the site.
Some of the casinos referenced across ynysybwlrfc.co.uk, including those covered in our top casino rankings, are commercial partners, and we may earn commission if a reader signs up through a link on this site. This never determines how a casino is rated or described, and it has no bearing on how we handle reader enquiries.
Getting Support Outside This Site
If you are concerned about your own or someone else's gambling, independent support is available around the clock through GamCare and GAMSTOP's own self-exclusion service. These organisations can offer guidance, blocking tools and self-exclusion options that go beyond anything we can arrange by email. We are happy to point you towards these resources if you mention a concern when you write to us, but we always recommend contacting them directly for anything urgent.